We will always issue a full refund, or replace goods that have been supplied correctly, but are damaged or identified as faulty upon receipt or immediately thereafter. In addition, under these circumstances we will also cover the cost of return shipping.
Goods purchased due to innacurate or misleading representation in our catalogue and all shipping costs will be fully reimbursed.
Goods that are ordered incorrectly, or are deemed to be no longer required by the purchaser will be refunded subject to a 15% restocking fee provided that they are returned in an unused and resaleable condition . No return shipping costs will be refunded in these circumstances.
Claims that goods or products have failed prematurely will be handled on a case by case basis.