Terms & Conditions

Privacy

We do not disclose personal  information to third parties - except for the fulfillment of orders.

Cookies are used on this shopping site,  use of the site constitutes an acknowledgement of this fact.

We use personal information to:-

    a.     Take and fulfil customer orders.
    b.     Administer and enhance the site and service.
    c.     Issue a unique identifier (e.g. customer login)
    d.     Monitor customer account status beyond that required for individual purchases.
    e.    We disclose information to third-parties for goods delivery purposes, this may include delivery address,  telephone number and email address.
    f.    We may also use such information as requested by Government authorities (Customs) and law enforcement agencies.

Any issues regarding Customer Privacy are  handled in accordance with GDPR Legislation.

All overseas orders including to the European Union (EU) are shipped free of UK VAT and are shipped on incoterms DAP (DDU).  This means that any import charges, sales taxes and duty owed upon import are the responsibility of the buyer. For more information on incoterms click here.

Returns Policy

We will always issue a full refund or replace goods that have been supplied correctly but are damaged or identified as faulty upon receipt or immediately thereafter. In addition, under these circumstances we will also cover the cost of return shipping.

Goods purchased due to inaccurate or misleading representation in our catalogue and all shipping costs will be fully reimbursed.

Goods that are ordered incorrectly, or are deemed to be no longer required by the purchaser will be refunded subject to a 15% restocking  fee provided that they are returned in an unused and resaleable condition . No return shipping costs will be refunded in these circumstances.

Claims that goods or products are unsuitable or have failed prematurely will be handled on a case by case basis.